FAQ's


How long will my order take?

Most of our items are handmade to order and therefore we need a little time to create them.  Processing times are given on each listing and usually range from 2-4 days for smaller items and 1-2 weeks on bouquets or custom orders.

 

Do you do rush orders?

Yes, indeed we can rush your order if needs be.  There is a 10% charge for rush orders and next day delivery is also available

 

Do you offer refunds?

We offer refunds and exchanges on all items apart from custom orders.  If for what ever reason you are not 100% happy with your order we will refund you.  We must be contacted within 2 days of delivery.

 

What if my item arrives damaged?

We will refund or exchange any item that has been damaged in the post.  Please send a photo of the damage to enquiries@lovefromlily.co.uk

 

Do you offer customised items?

Yes. We love to work on custom orders.  Please send your requirements/ideas etc to enquiries@lovefromlily.co.uk or use our contact form.  For a full explanation of how our custom orders work please visit the 'custom order' section on the drop down menu

 

How do I take care of my flowers?

The flowers will be delivered in a box and we advise that you keep them in the box, away from dust and direct sun light until your big day.

 

What can I do with my flowers after my wedding?

Great question! The best thing about our flowers are that they will last a lifetime.  you can display your flowers in your home, they look great on a dressing table or in a vase.  You can even keep them safe and save them for your children as heirlooms